Legal

Refund Policy

Effective October 15, 2026

This policy explains how refunds and credits work for our hauling services. Your quote or contract may include additional terms.

Quotes

Quotes are free.

Prepaid deliveries

• Cancelled by 3 PM the business day before: full refund.
• Cancelled after that but before the truck is loaded: full refund, less any non-refundable supplier charge, shown in writing.
• Truck loaded and dispatched, then cancelled or turned away: material and the stated minimum may be charged; any balance is refunded.
• If we can't deliver as scheduled and you cancel, you receive a full refund.

Short or incorrect loads

If a delivery is short against the ticket or the wrong material was delivered, tell us within 2 business days with photos if possible. We'll deliver the difference, swap the material, or refund or credit the affected amount.

Hourly work

Hourly charges are based on signed time tickets. If a ticket was recorded incorrectly, we'll correct it and refund or credit the difference.

Cargo damage

Cargo claims are handled as described in our Terms of Service. Approved claims are paid or credited after review.

Billing errors

Tell us within 60 days of an invoice if you believe it's incorrect. Confirmed overcharges are refunded or credited within 10 business days.

How to request a refund

Email support@bigesuperiortrucking.us or call (904) 641-7283 with your name, invoice or ticket numbers, and the reason. We acknowledge within 1 business day and respond in writing within 10 business days. Approved refunds go to the original payment method or by check within 10 business days of approval.

Disputes

If you disagree with our decision, see the dispute resolution section of our Terms of Service.